December 3, 2020

Performance by design

Performance by design Mary Blake, General Manager of Citrus Group shares her experience in building high performing service teams. Over the course of my career, I’ve […]
June 18, 2020

Agency workers critical to Australia’s business recovery

Agency workers critical to Australia’s business recovery As business makes a comeback from COVID-19, our recruitment and employment agency sector is poised to power the pathway […]
June 1, 2020

Optimism can drive a positive, post-COVID-19 era of Customer Service

Optimism can drive a positive, post-COVID-19 era of Customer Service In the contact centre industry, prior to the incredible impact of COVID-19, we were already adapting […]
May 18, 2020

New era, new opportunities for Aussie call centres

May 3, 2020

Prepare now! Build the foundations to thrive after COVID-19

May 1, 2020

How’s your style, in the COVID-19 work-from-home wardrobe?

How’s your style, in the COVID-19 work-from-home wardrobe? Look in the mirror! What are you wearing for work today? If you’re working from home (WFH), did […]
April 19, 2020

Anxiety rising in COVID-19? Helpful tips from Melbourne Professor Jayashri Kulkarni

Anxiety rising in COVID-19? Helpful tips from Melbourne Professor Jayashri Kulkarni Is it any wonder that we’re all feeling a level of anxiety during this COVID-19 […]
April 9, 2020

Purpose & Outcome – keys to manage and move your workforce in a crisis

Purpose & Outcome – keys to manage and move your workforce in a crisis As leaders in contact centre recruitment, Citrus Group is in constant communication […]
April 1, 2020

Considering a call centre job? It could launch your career in customer service

Considering a call centre job? It could launch your career in customer service The world of work as we know it has changed forever due to […]