Services we offer

At Citrus Group, we look after all aspects of talent recruitment and retention. Our partnership with you allows you to focus on your business, knowing that your recruitment is in safe and experienced hands.

Recruitment Services – High-calibre candidates for permanent full-time and casual positions, high-volume placements and one-off projects

Temporary Staffing Services – Flexible and scalable temporary staffing services for high-volume and short-term special projects and assignments

Volume and remote recruitment services – Specialised recruitment services for high-volume and start-up contact centres

Assessment Centre Services – Fully-functional assessment centre, with design & facilitation options

Executive Search and Selection – Executive search strategies to attract the best senior management candidates in the market

Consulting and Managed Services – A range of consulting and managed service solutions to improve people and performance in contact centre operations

On-boarding and Performance Management – On-boarding solutions, coaching services, employee profiling and performance management programs

Training and development solutions – Our partnership with the Customer Service Institute of Australia (CSIA) provides our clients with a range of training services and solutions specifically designed for the contact centre industry. All participants receive a nationally recognised training certificate upon completion

Insight and Intelligence – As part of our service, we provide valuable insights to help you manage your contact centre, including industry-specific surveys, white papers and our regular newsletter

The positions we recruit and train

As industry specialists, we recruit and train for a wide range of contact centre positions from entry level through to team leaders, specialised, senior management and executives.

Training in partnership with

  • Inbound/outbound customer service
  • Inbound/outbound telesales
  • Email and social media response
  • Online chat
  • IT technical support / Help desk
  • Account management and collections
  • Administrative and specialist roles
  • Team leaders and supervisors
  • Sales executives and account managers
  • Retail and promotions
  • Senior management / executives
  • Remote and home-based workers

Continuous Improvement

We conduct ongoing reviews of our services to ensure continuous improvement of our performance for our clients and candidates, including:

  • Comprehensive On-Boarding and Induction process for all new recruits
  • Training available for new recruits
  • New recruit reviews on day 1, 5, 10 and 30 to discuss performance and satisfaction
  • Ongoing candidate care, support and temporary staff performance management
  • Exit interviews for departing employees
Contact us for more info