Poised for a productive partnership

At Citrus Group we are passionate about customer service and working with great people, to deliver the best results for the contact centre industry!

That’s why we are pleased to announce a new partnership with the Customer Service Institute of Australia (CSIA) – to provide world-class customer experiences with an industry leader.

Australian businesses deserve the right people in the right roles especially when it comes to that first contact point – your contact centre.

“Our business is built on expertise, people and partnerships and we believe this next decade is the customer service decade,” says Paul Smith, Co-Founder of Citrus Group.

“CSIA sets a world class customer service standard, measured by global metrics, and we believe this partnership will herald a stronger and even higher level of service for our industry.  Partnership is key – whether it be with our clients or our candidates as we continue to grow our wide network of business connections.”

Jeremy Larkins, Executive Director of CSIA, says partnership with the leaders in contact centre recruitment will deliver great benefit for Australian employers, employees and consumers:  “We are delighted to partner with Citrus Group and look forward to working with them to support their clients in the delivery of exceptional customer experiences. We also expect to leverage their insights and experience as recruitment leaders to support the development of high performing teams delivering world class customer service.”

Citrus Group is a team of professionals with decades of know-how, proven performance and consistent delivery of results. For organisations and professionals in the contact centre industry we set the standard for great customer experiences across your whole organisation. In a changing business environment, our trusted reputation can be your best business resource.

Our goal is to lead by example – Citrus Group has established a reputation for being best in class as specialists in contact centre recruitment, based on our measurable results, metrics and return on investment.

CSIA is Australia’s peak customer service body and, since 1997, has encouraged Australian organisations to “see the world through a customer lens” through their suite of certification, education and consulting services. CSIA also runs the annual Australian Service Excellence Awards (ASEAs) program – Australia’s premiere customer service and experience awards program.

As with CSIA, we want to “keep better customer service in your sights”.

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For more information, contact us at Citrus Group Pty Ltd

E:  [email protected]   T:  02 8203 5760   W:  www.citrusgroup.com.au