About us

Citrus Group was established in 2013 to address an ongoing need for quality contact centre personnel and is growing from strength to strength. We have established a wealth of expertise in the recruitment, on-boarding, training and retention of contact centre personnel.

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Leaders in Contact Centre Recruitment

We have the reach, the resources and the reputation to source the best talent for your contact centre.

Our business is built on expertise, people and partnerships – a winning formula that continues to deliver results and delight a long list of clients. It’s no accident that we’re industry leaders.

We nurture our Partnerships

Our client portfolio is impressive and includes some of the most recognised companies in Australia.

Our clients are our partners. We work with you to design and implement innovative staffing solutions to meet your individual requirements.

We will collaborate with you every step of the way – from recruitment through to assessment services, on-boarding solutions, training, retention strategies and performance management.

Our Management Team

Since 1995, our senior management team and founders of Citrus Group have been providing recruitment solutions to the contact centre industry.

We have been involved in many large-scale recruitment drives and setting up new contact centres for some of Australia’s and the world’s most recognised brands.

We have developed efficient and effective processes to continually source, select, train and retain high calibre candidates on behalf of their clients.

Our Infrastructure

Our business infrastructure has been established specifically for the contact centre industry. This includes management, technical and financial infrastructure. Our infrastructure provides the latest in technology and offers online and digital capabilities.

Quality Solutions

Our name represents quality and professionalism within the industry. We provide our clients and candidates with the latest methods and techniques for recruiting, training, retaining and managing contact centre professionals. Our reputation depends on it.

Our Commitment

  • We develop processes and procedures that continue to meet the individual needs of our clients through innovative, creative and proactive recruitment, training, retention and performance management solutions.
  • We take the time to assess and understand your individual staffing requirements and become an integral human resource extension of your business.
  • We continually address our clients’ requirements with dedication and integrity, and we develop strategic and long-term relationships that continually create value, quality and success.
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