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Reports
Get your copy of the 2024 Australia Contact Centre Salary Workplace Insights Benchmarking Report
Get your copy of the 2023 Australian Contact Centre People Management & Employee Engagement Report
Get your copy of the 2023 Australia Contact Centre Salary Workplace Insights Benchmarking Report
Get your copy of the 2022 Attrition Pulse Check Report
Get your copy of the 2022 Australian Contact Centre Salary & Workplace Insights Benchmarking Report
Get your copy of the 2020 Australian Contact Centre COVID-19 Impact Report
Insights
December 6, 2022
Meeting Recruitment Challenges
April 9, 2020
Purpose & Outcome – keys to manage and move your workforce in a crisis
March 11, 2020
“Hire. Train. Lead. Design for Humans.” Keys to great customer service
February 24, 2020
CYBER CRIME – it’s a business risk. Are you prepared?
February 3, 2020
Why unhappy customers can be a ‘gift’
October 2, 2019
As customer anxiety rises – trust and care in customer service is key
September 7, 2019
Poised for a productive partnership
September 7, 2019
Why contact centres need people – because we’re not machines!
September 5, 2019
Is a flexible workforce the way of the future?
September 5, 2019
5 Tips for building long-term relationships with your customers
