AI Assessment, Onboarding, Training and Performance Management
Citrus Evaluate
Citrus Evaluate is an advanced AI-powered platform designed to support assessment, onboarding, training, and performance management for contact centres.
The platform enables new hires to quickly become familiar with real customer call types and enquiries through AI-driven simulations, significantly reducing time to competency while helping minimise attrition during the critical first three months of employment. It also provides an ongoing training and performance-improvement tool for experienced agents.
Personalised AI-Driven Learning
The program blends human coaching with agentic AI to deliver personalised, role-based, and performance-driven onboarding and training. Agents have 24/7 access to on-demand learning and realistic call simulations, allowing them to train anywhere, at any time.
Realistic Call Simulations
The AI platform generates dynamic, lifelike customer interactions that replicate real-world scenarios, including emotional tone, multiple accents, and languages. This high-fidelity simulation enables agents to internalise call flows, build confidence, and develop “muscle memory” for handling complex or high-pressure calls. Training in a safe, controlled environment improves consistency and quality while reducing call escalations and errors.
Improving Performance in the First 90 Days
Our solution can significantly reduce training time, boost agent confidence, and improve performance throughout the critical first 90 days, setting your workforce up for long-term success.
Why It Works
AI-Powered Voice Training
Assess new hires and empower your team with intelligent practice conversations that build confidence and capability. Our platform enables employees to practise challenging customer interactions in a safe, supportive environment, while AI-driven feedback helps them improve quickly without losing the human touch that defines great customer service.
Safe Practice Environment
Develop skills and confidence without the risk of real-world consequences.
Intelligent AI Feedback
Receive personalised coaching and feedback that adapts to each individual learner.
Enterprise Scalable
Deliver consistent, high-quality training across teams of any size.
Powerful Features for Modern Training
Citrus Evaluate is a powerful platform designed for AI-driven assessment, onboarding, training, and performance management.
AI-Powered Conversations
Practise with intelligent AI interactions that simulate real-world customer scenarios and adapt to each response.
Real-Time Feedback
Gain instant performance insights and practical recommendations to improve communication and customer engagement.
Safe Learning Environment
Build skills in a supportive space where mistakes become learning opportunities.
Scalable Training
Train entire teams efficiently with consistent, high-quality coaching that grows with your organisation.
Customisable Scenarios
Design training experiences tailored to your industry, company culture, and specific customer interaction challenges.
Progress Tracking
Monitor development over time with detailed analytics and insights that demonstrate measurable impact and ROI.
