Training Solutions

Streamlined AI Assessment, Onboarding and Training for High-Performing Teams

AI-Powered Assessment, Onboarding and Training for Contact Centre Teams

Hire Better. Train Faster. Improve Performance.

From candidate screening and realistic job previews to AI-powered simulations, onboarding, training and live-call quality assurance, Citrus Evaluate helps contact centres hire better people, accelerate time to competency and continuously improve performance—all through one connected platform.

Citrus Evaluate is an advanced AI-powered platform designed specifically for contact centre environments. It provides managers and trainers with measurable insights, consistent evaluations and clear visibility of agent capability and progress

Key Features

  • AI Call Simulation & Quality Assurance – Realistic customer conversations designed to replicate the challenges of live calls.

  • Assess New Hires & Quality Assurance – Evaluate candidates using realistic, role-specific customer interactions.

  • Accelerate Onboarding – Help new recruits build confidence and reach competency faster.

  • Train & Develop – Continuously improve the skills and performance of existing agents.

  • Create Authentic Scenarios – Build and customise customer scenarios, personas and call types.

  • Measure Performance – Gain objective, data-driven insights into individual and team capability.

  • Understand Agent Behaviour – Identify strengths, gaps and opportunities to improve every customer conversation.

  • AI Role-Play – Customised simulations that assess and refine communication, problem-solving and customer service skills.

HIRE

Screen Better. Hire with Confidence.

Citrus Trainera provides contact centres with pre-hire assessment and a realistic job preview, helping both the candidate and employer understand whether the role is the right fit before an employment decision is made.

Know they can do the job before you hire.

Candidates experience the same types of customer interactions they will encounter in the contact centre, using AI-simulated calls to assess their communication, problem-solving and customer service capabilities.

Results can be scored and compared objectively, helping hiring managers make more informed decisions and reduce recruitment risk.

Scan. Activate. Complete. – Candidates can complete a realistic, scored customer conversation in as little as 15 minutes—anywhere, anytime.

Personalised AI-Driven Learning

The program blends human coaching with agentic AI to deliver personalised, role-based, and performance-driven onboarding and training. Agents have 24/7 access to on-demand learning and realistic call simulations, allowing them to train anywhere, at any time.

Realistic Call Simulations

The AI platform generates dynamic, lifelike customer interactions that replicate real-world scenarios, including emotional tone, multiple accents, and languages. This high-fidelity simulation enables agents to internalise call flows, build confidence, and develop “muscle memory” for handling complex or high-pressure calls. Training in a safe, controlled environment improves consistency and quality while reducing call escalations and errors.

Improving Performance in the First 90 Days

Our solution can significantly reduce training time, boost agent confidence, and improve performance throughout the critical first 90 days, setting your workforce up for long-term success.

Why It Works

AI-Powered Voice Training

Assess new hires and empower your team with intelligent practice conversations that build confidence and capability. Our platform enables employees to practise challenging customer interactions in a safe, supportive environment, while AI-driven feedback helps them improve quickly without losing the human touch that defines great customer service.

Safe Practice Environment

Develop skills and confidence without the risk of real-world consequences.

Intelligent AI Feedback

Receive personalised coaching and feedback that adapts to each individual learner.

Enterprise Scalable

Deliver consistent, high-quality training across teams of any size.

Powerful Features for Modern Training

Citrus Evaluate is a powerful platform designed for AI-driven assessment, onboarding, training, and performance management.

AI-Powered Conversations

Practise with intelligent AI interactions that simulate real-world customer scenarios and adapt to each response.

Real-Time Feedback

Gain instant performance insights and practical recommendations to improve communication and customer engagement.

Safe Learning Environment

Build skills in a supportive space where mistakes become learning opportunities.

Scalable Training

Train entire teams efficiently with consistent, high-quality coaching that grows with your organisation.

Customisable Scenarios

Design training experiences tailored to your industry, company culture, and specific customer interaction challenges.

Progress Tracking

Monitor development over time with detailed analytics and insights that demonstrate measurable impact and ROI.