Citrus Evaluate – AI Assessment, Onboarding & Training
Citrus Evaluate, is an advanced AI-powered assessment, onboarding, training and performance management platform for contact centres.
Citrus Evaluate is designed to help new hires rapidly become familiar with real customer call types and enquiries, significantly accelerating time to competency while reducing attrition in the critical first three months of employment. It also serves as a powerful ongoing training and performance-improvement tool for experienced agents.
The program blends human coaching with agentic AI to deliver personalised, role-based, and performance-driven onboarding. Agents have 24/7 access to on-demand learning and realistic call simulations, allowing them to train anywhere, at any time.
The AI platform generates dynamic, lifelike customer interactions that replicate real-world scenarios, including emotional tone, multiple accents, and languages. This high-fidelity simulation enables agents to internalise call flows, build confidence, and develop “muscle memory” for handling complex or high-pressure calls. Training in a safe, controlled environment improves consistency and quality while reducing call escalations and errors.
Our solution can significantly reduce training time, boost agent confidence, and improve performance throughout the critical first 90 days, setting your workforce up for long-term success.
AI-Powered Voice Training
Empower your team with intelligent practice conversations that build confidence and skill. Our platform lets employees practice challenging conversations in a safe, supportive environment. AI-powered feedback helps them improve faster while maintaining the human touch that matters.
Safe Practice Environment – Learn without fear of real-world consequences
Intelligent AI Feedback – Personalised coaching that adapts to each learner
Enterprise Scalable – Train teams of any size with consistent quality
Powerful Features for Modern Training – Discover the capabilities that make our platform the leading choice for enterprise voice training.
AI-Powered Conversations – Practice with intelligent AI partners that simulate real-world scenarios and adapt to your responses.
Real-time Feedback – Get instant performance insights and actionable suggestions to improve your communication skills.
Safe Environment – Make mistakes without consequences in a supportive practice space designed for learning.
Scalable Training – Train entire teams efficiently with consistent, high-quality coaching that scales with your organization.
Customizable Scenarios – Tailor training scenarios to your industry, company culture, and specific communication challenges.
Progress Tracking – Monitor improvement over time with detailed analytics and insights that demonstrate ROI.