What we offer
From attracting top talent to ensuring long-term retention, Citrus Group handles every stage of the recruitment process. With our expertise behind you, you can stay focused on your business goals, confident that your workforce is in capable hands.
Recruitment Services – Sourcing high-calibre candidates for permanent, casual, high-volume, and project-based roles.
Temporary Staffing Solutions – Flexible and scalable temporary staffing services designed to support high-volume recruitment needs, short-term assignments, and special project deployments.
Volume & Remote Recruitment – Tailored recruitment solutions for high-volume hiring, remote workforces, and fast-growing start-up environments, ensuring rapid scalability and quality talent delivery.
Recruitment Services – Sourcing high-calibre candidates for permanent, casual, high-volume, and project-based roles.
Temporary Staffing Solutions – Flexible and scalable temporary staffing services designed to support high-volume recruitment needs, short-term assignments, and special project deployments.
Volume & Remote Recruitment – Tailored recruitment solutions for high-volume hiring, remote workforces, and fast-growing start-up environments, ensuring rapid scalability and quality talent delivery.
Managed Services and Solutions – A suite of recruitment and HR managed services and solutions designed to optimise workforce strategy, enhance operational performance, and support organisational growth.
Insight & Intelligence – Gain access to industry-specific intelligence through our research, white papers, surveys, and regular insights sessions, designed to support informed decision-making and business improvement.
The roles we recruit for
As industry specialists, we recruit for a wide range of positions from entry level through to team leaders, and senior management.
Frontline Customer Support – Customer Service Representatives, Sales Consultants, Technical Support Agents, Collections Agents, Retention/Loyalty Specialists, Administration Support
Team Leadership & Operations – Team Leader/Supervisor, Contact Centre Manager/Operations Manager, Head of Contact Centre/Customer Experience
Quality, Training & People Enablement – Quality Assurance Analyst, Trainer/Learning Development, Coach/Performance Coach
Workforce Planning – Workforce Planner/Workforce Management, Real-Time Analyst
Technology, Data & Digital – Systems Administrator, Speech Analytics/AI Analyst, Reporting/Management Information Analyst, Digital/Omnichannel Manager
Support & Specialist Roles – Customer Experience Manager, Process Improvement Manager, Compliance/Risk Officer
Continuous Improvement
We conduct ongoing reviews of our services to ensure continuous improvement of our performance for our clients and candidates, including:
- Comprehensive On-Boarding and WHSE Induction process for all new recruits
- E-Learning available for new recruits
- New recruit reviews to discuss performance and satisfaction
- Ongoing candidate care, support and temporary staff performance management
- Exit interviews for departing employees
