December 6, 2022

Meeting Recruitment Challenges

Meeting Recruitment Challenges With more than 35 years working in recruitment, CEO at Citrus Group Paul Smith has a wealth of experience and expertise in the […]
June 18, 2020

Agency workers critical to Australia’s business recovery

Agency workers critical to Australia’s business recovery As business makes a comeback from COVID-19, our recruitment and employment agency sector is poised to power the pathway […]
June 1, 2020

Optimism can drive a positive, post-COVID-19 era of Customer Service

Optimism can drive a positive, post-COVID-19 era of Customer Service In the contact centre industry, prior to the incredible impact of COVID-19, we were already adapting […]
May 18, 2020

New era, new opportunities for Aussie call centres

May 1, 2020

How’s your style, in the COVID-19 work-from-home wardrobe?

How’s your style, in the COVID-19 work-from-home wardrobe? Look in the mirror! What are you wearing for work today? If you’re working from home (WFH), did […]
April 1, 2020

Considering a call centre job? It could launch your career in customer service

Considering a call centre job? It could launch your career in customer service The world of work as we know it has changed forever due to […]
March 11, 2020

Vulnerability – how Rosanna* turned it into a workplace force for good

Vulnerability – how Rosanna* turned it into a workplace force for good Rosanna* works in a busy contact centre in Sydney and has done for the […]
November 7, 2019

Contact Centre Leadership #2: How a ‘job until…’ can become a ‘job because…’