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March 11, 2020
“Hire. Train. Lead. Design for Humans.” Keys to great customer service
February 3, 2020
Why unhappy customers can be a ‘gift’
October 2, 2019
As customer anxiety rises – trust and care in customer service is key
September 7, 2019
Poised for a productive partnership
September 7, 2019
Why contact centres need people – because we’re not machines!
September 5, 2019
Is a flexible workforce the way of the future?
