April 9, 2020
Purpose & Outcome – keys to manage and move your workforce in a crisis As leaders in contact centre recruitment, Citrus Group is in constant communication […]
March 24, 2020
Have strength! Our Leadership Commitment in the COVID-19 crisis As the Prime Minister, Scott Morrison, warns the COVID-19 crisis of 2020 could be the “toughest year […]
March 11, 2020
“Hire. Train. Lead. Design for Humans.” Keys to great customer service At Citrus Group, we work to support the best outcomes for our candidates and our […]
February 17, 2020
Contact Centre Leadership #4: 12 Top Tips in 2020 – support your people, power your contact centre In this new decade, now that the year is […]
October 10, 2019
Contact Centre Leadership #1: Value our people – improve our service Consider this – which part of your business has the MOST contact with your customers? […]