June 1, 2020
Optimism can drive a positive, post-COVID-19 era of Customer Service In the contact centre industry, prior to the incredible impact of COVID-19, we were already adapting […]
April 1, 2020
Considering a call centre job? It could launch your career in customer service The world of work as we know it has changed forever due to […]
March 24, 2020
Have strength! Our Leadership Commitment in the COVID-19 crisis As the Prime Minister, Scott Morrison, warns the COVID-19 crisis of 2020 could be the “toughest year […]
March 11, 2020
“Hire. Train. Lead. Design for Humans.” Keys to great customer service At Citrus Group, we work to support the best outcomes for our candidates and our […]
February 3, 2020
Why unhappy customers can be a ‘gift’ Dealing with an unhappy customer is one of the oldest and most predictable things an organisation has to perform. […]
November 20, 2019
October 29, 2019
Employment opportunity knocks! Call centre roles up 35% In the contact centre industry we are not persuaded that machines will replace humans. The statistics back us […]