May 1, 2020

How’s your style, in the COVID-19 work-from-home wardrobe?

How’s your style, in the COVID-19 work-from-home wardrobe? Look in the mirror! What are you wearing for work today? If you’re working from home (WFH), did […]
February 17, 2020

Contact Centre Leadership #4: 12 Top Tips in 2020 – support your people, power your contact centre

Contact Centre Leadership #4: 12 Top Tips in 2020 – support your people, power your contact centre In this new decade, now that the year is […]
February 10, 2020

Growth Mindset OR Fixed Mindset. Which one are you?

January 7, 2020

Contact Centre Leadership #3: New 2020 Year – Start as you wish to continue

October 29, 2019

Employment opportunity knocks! Call centre roles up 35%

Employment opportunity knocks! Call centre roles up 35% In the contact centre industry we are not persuaded that machines will replace humans. The statistics back us […]
October 21, 2019

A look back in time – before call centres, the PMG put us through!

October 10, 2019

Contact Centre Leadership #1: Value our people – improve our service

Contact Centre Leadership #1: Value our people – improve our service Consider this – which part of your business has the MOST contact with your customers? […]
October 2, 2019

Bravo Bernard Salt! On call centres and ‘human’ customer service

October 2, 2019

As customer anxiety rises – trust and care in customer service is key