December 6, 2022
Meeting Recruitment Challenges With more than 35 years working in recruitment, CEO at Citrus Group Paul Smith has a wealth of experience and expertise in the […]
June 18, 2020
Agency workers critical to Australia’s business recovery As business makes a comeback from COVID-19, our recruitment and employment agency sector is poised to power the pathway […]
June 1, 2020
Optimism can drive a positive, post-COVID-19 era of Customer Service In the contact centre industry, prior to the incredible impact of COVID-19, we were already adapting […]
March 11, 2020
Vulnerability – how Rosanna* turned it into a workplace force for good Rosanna* works in a busy contact centre in Sydney and has done for the […]
March 11, 2020
“Hire. Train. Lead. Design for Humans.” Keys to great customer service At Citrus Group, we work to support the best outcomes for our candidates and our […]
February 24, 2020
CYBER CRIME – it’s a business risk. Are you prepared? As we have seen over this memorable Australian summer, a state of emergency caused by natural […]
February 17, 2020
Contact Centre Leadership #4: 12 Top Tips in 2020 – support your people, power your contact centre In this new decade, now that the year is […]
February 3, 2020
Why unhappy customers can be a ‘gift’ Dealing with an unhappy customer is one of the oldest and most predictable things an organisation has to perform. […]