June 1, 2020
Optimism can drive a positive, post-COVID-19 era of Customer Service In the contact centre industry, prior to the incredible impact of COVID-19, we were already adapting […]
April 19, 2020
Anxiety rising in COVID-19? Helpful tips from Melbourne Professor Jayashri Kulkarni Is it any wonder that we’re all feeling a level of anxiety during this COVID-19 […]
March 11, 2020
Vulnerability – how Rosanna* turned it into a workplace force for good Rosanna* works in a busy contact centre in Sydney and has done for the […]
