About us
For over 13 years, Citrus Group has been a trusted leader and partner in delivering innovative staffing solutions to the contact centre industry by building deep expertise in the recruitment, onboarding, training, and retention of contact centre professionals.
Our continued growth and evolution reflect our commitment to meeting the ever-changing needs of our clients. Whether it’s offshoring, adopting emerging technologies, or integrating AI, we consistently adapt to help our clients stay ahead.
By providing strategic partnerships, deep industry insights, and tailored solutions, Citrus Group empowers businesses to deliver exceptional customer experiences and achieve optimal staffing outcomes, today and into the future.
Leaders in Contact Centre Recruitment
With the reach, resources, and reputation to attract top talent, we’re trusted by leading organisations to deliver exceptional recruitment outcomes.
Our success is built on deep industry expertise, strong partnerships, and a people-first approach a proven formula that continues to deliver results and earn the trust of our clients. Being an industry leader is no coincidence.
The contact centre industry is rapidly evolving due to advancements in technology, artificial intelligence (AI), and changing customer expectations. At Citrus Group we are continually able to assist our clients with experienced personnel in this rapidly evolving environment.
Whether onsite, homebased (Hybrid) or a combination of both, we have a solution.
We Value Our Partnerships
We’re proud to partner with some of Australia’s most recognised and respected organisations.
At Citrus Group, we see our clients as true partners. We collaborate closely to design and deliver innovative, tailored staffing solutions that align with your specific needs.
From recruitment and assessment to onboarding, training, retention strategies, and performance management we’re with you every step of the way.
Our bespoke approach ensures you receive a recruitment solution that’s as unique as your business.
Our Management Team
With experience dating back to 1995, Citrus Group’s senior leadership team brings decades of expertise in delivering recruitment solutions across Australia and New Zealand.
We’ve led large-scale recruitment campaigns and supported the launch of new contact centres for some of the most recognised brands locally and globally.
Through this experience, we’ve refined efficient, results-driven processes to consistently source, select, train, and retain top-tier talent for our clients.
Our Infrastructure
What sets Citrus Group apart is the strength and structure of our business. From experienced leadership and years in business to advanced technology and proven recruitment processes, our infrastructure is built to deliver consistent, high-quality outcomes.
Quality Solutions
Citrus Group is synonymous with quality and professionalism in the recruitment industry. We deliver the latest strategies in sourcing, training, retaining, and managing talent ensuring exceptional outcomes for both clients and candidates. Our reputation has been built on consistently delivering excellence.
Our Commitment
At Citrus Group, we design innovative and proactive recruitment, training, retention, and performance management solutions tailored to each client’s unique needs.
We take the time to understand your business and become a trusted extension of your team, offering support that aligns with your goals.
As your needs evolve, so do we, fostering long-term partnerships built on dedication, integrity, and a shared focus on value, quality, and success.
