Prepare now! Build the foundations to thrive after COVID-19
As the Prime Minister, Federal and State Governments start to ease COVID-19 restrictions and we begin to emerge from the long weeks of self-isolation and social distancing – are we prepared?
A number of our connections across the contact centre industry, associated businesses, customer service leaders, and suppliers are asking ourselves – what will make the biggest difference to life “on the other side”?
As leaders, are we ready? Are our people supported and ready?
“Build the foundations now, to emerge in a much stronger place with greater appreciation and gratitude after the crisis,” says Mark Dean, Founder and CEO of mental health and behaviour change organisation, En Masse, who advise a range of business, government and academic groups across Australia.