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# Citrus Group

Leaders in Contact Centre and Business Support Recruitment

## Sitemaps

- [XML Sitemap](https://citrusgroupstg.wpenginepowered.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [News & Insights](https://citrusgroupstg.wpenginepowered.com/news-insights/)
- [Meeting Recruitment Challenges](https://citrusgroupstg.wpenginepowered.com/meeting-recruitment-challenges/) - [vc_row][vc_column][vc_column_text] Meeting Recruitment Challenges With more than 35 years working in recruitment, CEO at Citrus Group Paul Smith has a wealth of experience and expertise in the industry. Here, he explains the state of the current recruitment market, the challenges and strategies for hiring. How would you describe the current recruitment market? It’s challenging, to
- [Is a flexible workforce the way of the future?](https://citrusgroupstg.wpenginepowered.com/is-a-flexible-workforce-the-way-of-the-future/) - [vc_row][vc_column][vc_column_text] Is a flexible workforce the way of the future? In short, “Yes,” says CEO of Citrus Group, Paul Smith. “By its nature, working in a contact centre isn’t the easiest job in the world,” says Paul. Allowing staff to work flexible hours and if possible from home “makes a hard job a lot more
- [5 Tips for building long-term relationships with your customers](https://citrusgroupstg.wpenginepowered.com/5-tips-for-building-long-term-relationships-with-your-customers/) - [vc_row][vc_column][vc_column_text] 5 Tips for building long-term relationships with your customers Building long term relationships with your customers is crucial to the survival of any business. Not only will these relationships ensure ongoing success, they will provide stability within your business, which is key to longevity. Crucially, a business is only as good as its clients
- [Why contact centres need people – because we’re not machines!](https://citrusgroupstg.wpenginepowered.com/why-contact-centres-need-people-because-were-not-machines/) - [vc_row][vc_column][vc_column_text] Why contact centres need people – because we’re not machines! In the contact centre business, we at Citrus Group know that the people we recruit for your frontline customer service are the key to your business success. Who do you turn to for advice and help? It’s human nature to ask another human for
- [Poised for a productive partnership](https://citrusgroupstg.wpenginepowered.com/poised-for-a-productive-partnership/) - [vc_row][vc_column][vc_column_text] Poised for a productive partnership At Citrus Group we are passionate about customer service and working with great people, to deliver the best results for the contact centre industry! That’s why we are pleased to announce a new partnership with the Customer Service Institute of Australia (CSIA) – to provide world-class customer experiences with
- [As customer anxiety rises - trust and care in customer service is key](https://citrusgroupstg.wpenginepowered.com/as-customer-anxiety-rises-trust-and-care-in-customer-service-is-key/) - [vc_row][vc_column][vc_column_text] As customer anxiety rises – trust and care in customer service is key As the Christmas season peak hour looms and anxiety levels rise – it’s a fine line between the pleasure of delivering great customer service, and the pain of failing to meet expectations as we close out another year. ** Anxiety levels
- [Why unhappy customers can be a 'gift'](https://citrusgroupstg.wpenginepowered.com/why-unhappy-customers-can-be-a-gift/) - [vc_row][vc_column][vc_column_text] Why unhappy customers can be a ‘gift’ Dealing with an unhappy customer is one of the oldest and most predictable things an organisation has to perform. Can you please every customer? No! – says marketer, entrepreneur, author and retail consultant Martin Butler. In his book “It’s not about us – It’s all about them”,
- [“Hire. Train. Lead. Design for Humans.”  Keys to great customer service](https://citrusgroupstg.wpenginepowered.com/hire-train-lead-design-for-humans-keys-to-great-customer-service/) - [vc_row][vc_column][vc_column_text] “Hire. Train. Lead. Design for Humans.” Keys to great customer service At Citrus Group, we work to support the best outcomes for our candidates and our clients to deliver great customer service for businesses and their customers. We all agree that we need to look after our people, and in turn, they’ll be great
- [CYBER CRIME – it’s a business risk. Are you prepared?](https://citrusgroupstg.wpenginepowered.com/cyber-crime-its-a-business-risk-are-you-prepared/) - [vc_row][vc_column][vc_column_text] CYBER CRIME – it’s a business risk. Are you prepared? As we have seen over this memorable Australian summer, a state of emergency caused by natural disasters and floods, has brought large parts of our nation to a standstill. Imagine what could happen to your business – in a totally unexpected attack or emergency.
- [Purpose & Outcome - keys to manage and move your workforce in a crisis](https://citrusgroupstg.wpenginepowered.com/purpose-outcome-keys-to-manage-and-move-your-workforce-in-a-crisis/) - [vc_row][vc_column][vc_column_text] Purpose & Outcome – keys to manage and move your workforce in a crisis Citrus Group is in constant communication with key industry figures whose practical insights and solutions can help us face challenges, such as the COVID-19 virus which has completely changed the way we live and work. We salute the many businesses

## Pages

- [Home](https://citrusgroupstg.wpenginepowered.com/) - [vc_row css=”.vc_custom_1567818264731{padding-top: 50px !important;}” el_id=”about-us”][vc_column width=”1/3″][vc_column_text] Your Trusted Partner for Contact Centre Recruitment [/vc_column_text][/vc_column][vc_column width=”2/3″][vc_column_text]Attract and Retain Top Talent With deep expertise in recruiting and retaining high-performing contact centre professionals, we proudly support some of Australia’s largest regional and national organisations. Our focused specialisation allows us to consistently deliver skilled, experienced candidates across a broad
- [Recruitment Solutions](https://citrusgroupstg.wpenginepowered.com/recruitment-solutions/) - [vc_row css=”.vc_custom_1568607776144{padding-top: 50px !important;}”][vc_column width=”1/6″][vc_single_image image=”202″ img_size=”full”][/vc_column][vc_column width=”5/6″][vc_row_inner content_placement=”bottom” css=”.vc_custom_1568609688849{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner width=”3/4″][vc_column_text] What we offer From attracting top talent to ensuring long-term retention, Citrus Group handles every stage of the recruitment process. With our expertise behind you, you can stay focused on your business goals, confident that your workforce is in capable
- [Job Seekers](https://citrusgroupstg.wpenginepowered.com/job-seekers/) - [vc_row css=”.vc_custom_1568773290798{margin-top: 50px !important;}”][vc_column width=”1/4″][vc_column_text] Unlock the Right Opportunity for You [/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text]AI-Powered Training & Upskilling – Citrus Group has launched a new AI-powered training and upskilling service, delivering candidates and new recruits with access to an AI platform to help accelerate and become familiar with real customer call types, enquiries, and scenarios. This is
- [Training Solutions](https://citrusgroupstg.wpenginepowered.com/training-solutions/) - [vc_row css=”.vc_custom_1568607776144{padding-top: 50px !important;}”][vc_column width=”1/6″][vc_single_image image=”774″ img_size=”full”][/vc_column][vc_column width=”5/6″][vc_row_inner content_placement=”bottom” css=”.vc_custom_1568609688849{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner width=”3/4″][vc_column_text] Citrus Evaluate – AI Assessment, Onboarding & Training Citrus Evaluate, is an advanced AI-powered assessment, onboarding, training and performance management platform for contact centres. Citrus Evaluate is designed to help new hires rapidly become familiar with real customer call types
- [About us](https://citrusgroupstg.wpenginepowered.com/about-us/) - [vc_row css=”.vc_custom_1568607776144{padding-top: 50px !important;}”][vc_column width=”1/3″][vc_column_text] About us Since 2013 Citrus Group has been a trusted leader and partner in delivering innovative staffing solutions to the contact centre industry by building deep expertise in the recruitment, onboarding, training, and retention of contact centre professionals. Our continued growth and evolution reflect our commitment to meeting the ever-changing
- [Our Partners](https://citrusgroupstg.wpenginepowered.com/our-partners/) - [vc_row css=”.vc_custom_1568607776144{padding-top: 50px !important;}”][vc_column width=”1/6″][vc_single_image image=”195″ img_size=”full”][/vc_column][vc_column width=”5/6″][vc_row_inner content_placement=”bottom” css=”.vc_custom_1568609688849{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner width=”3/4″][vc_column_text] Our Partners We’ve built strong strategic partnerships with trusted leaders in Consulting, Research, Training, and Technology to deliver end-to-end solutions that keep our clients ahead of emerging trends, innovation, and technology.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text][button title=”Contact us for more info” link=”https://citrusgroupstg.wpenginepowered.com/contact-us/” target=”_blank” align=””
- [Contact Us](https://citrusgroupstg.wpenginepowered.com/contact-us/) - [vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_row_inner][vc_column_inner][vc_column_text] Level 18 56 Pitt St, Sydney NSW 2000 [/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/3″][vc_row_inner][vc_column_inner][vc_column_text] + 61 2 8203 5760 [/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/3″][vc_row_inner][vc_column_inner][vc_column_text] enquiries@citrusgroupstg.wpenginepowered.com [/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1567818561527{padding-bottom: 50px !important;background-color: #989a9b !important;}” el_id=”contact-us”][vc_column width=”1/4″][vc_column_text] Get in touch Looking for staff or a new position? Contact us now. [/vc_column_text][/vc_column][vc_column width=”3/4″]Please enable JavaScript in your browser to complete this form.First NameLast NameCompany
- [2025 Australia Contact Centre Salary Workplace Insights Benchmarking Report](https://citrusgroupstg.wpenginepowered.com/2025-australia-contact-centre-salary-workplace-insights-benchmarking-report/) - [vc_row][vc_column width=”1/2″][vc_single_image image=”751″ img_size=”full”][/vc_column][vc_column width=”1/2″][vc_column_text] Get your copy of the 2025 Australia Contact Centre Salary Workplace Insights Benchmarking Report Simply fill in the below form and we will email you a copy of the report.[/vc_column_text][vc_column_text css=”.vc_custom_1752558008894{margin-bottom: 80px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 100px !important;padding-left: 20px !important;background-color: #e0e0e0 !important;}”]Please enable JavaScript in your browser to complete
- [Insights & Reports](https://citrusgroupstg.wpenginepowered.com/insights-reports/) - [vc_row][vc_column][vc_column_text] Reports [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_single_image image=”751″ img_size=”full” alignment=”center” onclick=”custom_link” link=”https://citrusgroupstg.wpenginepowered.com/2025-australia-contact-centre-salary-workplace-insights-benchmarking-report/”][vc_column_text] Get your copy of the 2025 Australia Contact Centre Salary Workplace Insights Benchmarking Report [/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”744″ img_size=”full” alignment=”center” onclick=”custom_link” link=”https://citrusgroupstg.wpenginepowered.com/2024-australia-contact-centre-salary-workplace-insights-benchmarking-report-2/”][vc_column_text] Get your copy of the 2024 Australia Contact Centre Salary Workplace Insights Benchmarking Report [/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”694″ img_size=”full” alignment=”center” onclick=”custom_link” link=”https://citrusgroupstg.wpenginepowered.com/2023-australian-contact-centre-people-management-employee-engagement-report/”][vc_column_text] Get your copy of
- [2024 Australia Contact Centre Salary Workplace Insights Benchmarking Report](https://citrusgroupstg.wpenginepowered.com/2024-australia-contact-centre-salary-workplace-insights-benchmarking-report-2/) - [vc_row][vc_column width=”1/2″][vc_single_image image=”744″ img_size=”full”][/vc_column][vc_column width=”1/2″][vc_column_text] Get your copy of the 2024 Australia Contact Centre Salary Workplace Insights Benchmarking Report Simply fill in the below form and we will email you a copy of the report.[/vc_column_text][vc_column_text css=”.vc_custom_1726626176045{margin-bottom: 80px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 100px !important;padding-left: 20px !important;background-color: #e0e0e0 !important;}”]Please enable JavaScript in your browser to complete
- [Employers](https://citrusgroupstg.wpenginepowered.com/employers/) - [vc_row css=”.vc_custom_1568607776144{padding-top: 50px !important;}”][vc_column width=”1/6″][vc_single_image image=”202″ img_size=”full”][/vc_column][vc_column width=”5/6″][vc_row_inner content_placement=”bottom” css=”.vc_custom_1568609688849{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner width=”3/4″][vc_column_text] Services we offer At Citrus Group, we look after all aspects of talent recruitment and retention. Our partnership with you allows you to focus on your business, knowing that your recruitment is in safe and experienced hands.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text][button title=”Contact us
- [Home - One Pager](https://citrusgroupstg.wpenginepowered.com/home/) - [vc_row css=”.vc_custom_1567818264731{padding-top: 50px !important;}” el_id=”about-us”][vc_column width=”1/4″][vc_column_text] How Citrus Group can help you [/vc_column_text][/vc_column][vc_column width=”3/4″][vc_column_text]Recruit and retain the best talent We have established a wealth of knowledge and expertise in the recruitment and retention of both contact centre and business support personnel and are currently providing services to some of the largest regional and domestic business
- [2023 Australian Contact Centre People Management & Employee Engagement Report](https://citrusgroupstg.wpenginepowered.com/2023-australian-contact-centre-people-management-employee-engagement-report/) - [vc_row][vc_column width=”1/2″][vc_single_image image=”694″ img_size=”full”][/vc_column][vc_column width=”1/2″][vc_column_text] Get your copy of the 2023 Australian Contact Centre People Management & Employee Engagement Report Simply fill in the below form and we will email you a copy of the report.[/vc_column_text][vc_column_text css=”.vc_custom_1701748325198{margin-bottom: 80px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 100px !important;padding-left: 20px !important;background-color: #e0e0e0 !important;}”]Please enable JavaScript in your browser to
- [2023 Australia Contact Centre Salary Workplace Insights Benchmarking Report](https://citrusgroupstg.wpenginepowered.com/2023-australia-contact-centre-salary-workplace-insights-benchmarking-report/) - [vc_row][vc_column width=”1/2″][vc_single_image image=”684″ img_size=”full”][/vc_column][vc_column width=”1/2″][vc_column_text] Get your copy of the 2023 Australia Contact Centre Salary Workplace Insights Benchmarking Report Simply fill in the below form and we will email you a copy of the report.[/vc_column_text][vc_column_text css=”.vc_custom_1682987657761{margin-bottom: 80px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 100px !important;padding-left: 20px !important;background-color: #e0e0e0 !important;}”]Please enable JavaScript in your browser to complete
- [2022 Attrition Pulse Check Report](https://citrusgroupstg.wpenginepowered.com/2022-attrition-pulse-check-report/) - [vc_row][vc_column width=”1/2″][vc_single_image image=”679″ img_size=”full”][/vc_column][vc_column width=”1/2″][vc_column_text] Get your copy of the 2022 Attrition Pulse Check Report Simply fill in the below form and we will email you a copy of the report.[/vc_column_text][vc_column_text css=”.vc_custom_1670803961672{margin-bottom: 80px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 100px !important;padding-left: 20px !important;background-color: #e0e0e0 !important;}”]Please enable JavaScript in your browser to complete this form.First Name *Last
- [2022 Australian Contact Centre Salary & Workplace Insights Benchmarking Report](https://citrusgroupstg.wpenginepowered.com/2022-australian-contact-centre-salary-workplace-insights-benchmarking-report/) - [vc_row][vc_column width=”1/2″][vc_single_image image=”665″ img_size=”full”][/vc_column][vc_column width=”1/2″][vc_column_text] Get your copy of the 2022 Australian Contact Centre Salary & Workplace Insights Benchmarking Report Simply fill in the below form and we will email you a copy of the report. [/vc_column_text][vc_column_text css=”.vc_custom_1647564617792{margin-bottom: 80px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 100px !important;padding-left: 20px !important;background-color: #e0e0e0 !important;}”]Please enable JavaScript in your browser
- [Search Jobs](https://citrusgroupstg.wpenginepowered.com/search-jobs/)
- [2020 Australian Contact Centre COVID-19 Impact Report](https://citrusgroupstg.wpenginepowered.com/2020-australian-contact-centre-covid-19-impact-report/) - [vc_row][vc_column width=”1/2″][vc_single_image image=”638″ img_size=”full”][/vc_column][vc_column width=”1/2″][vc_column_text] Get your copy of the 2020 Australian Contact Centre COVID-19 Impact Report Simply fill in the below form and we will email you a copy of the report.[/vc_column_text][vc_column_text css=”.vc_custom_1606952300759{margin-bottom: 80px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 100px !important;padding-left: 20px !important;background-color: #e0e0e0 !important;}”]Please enable JavaScript in your browser to complete this form.First

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